Zoho Announces Partnership with Tata Consultancy Services: Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior customer relationship management, IT service management, and e-commerce solutions to solve the problems of large enterprises. As noted, this alliance brings together Zoho’s product portfolio with TCS expertise and mastery of technology-led business integration and consulting services.
“TCS is a trusted consultant and integrator for businesses, with a wide network of diverse clients. TCS helps clients improve their customer experience through its capabilities in CX strategy, design, customer insight, marketing, sales, and service transformation. By combining Zoho’s unified data model and TCS technical and industrial expertise, organizations will benefit from faster, smoother, and more innovative capabilities to improve customer experiences.
Zoho’s portfolio of 45+ applications is built on a technology stack so that services including AI, unified search, powerful analytics, and many others are inherited across all applications.“ Said Sridhar Vembu, founder and CEO of Zoho Corporation.
As an entry point, the executive added, organizations can implement Zoho’s customer experience platform, CRM Plus, which unifies all customer-facing teams in a single interface and provides comprehensive, real-time, and contextual intelligence.
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“Businesses are embracing the best product suites for customer service functions because they provide the digital power and flexibility to create the right and engaging customer experience at the right time,” noted Aarti Devi, Global Head of Customer Experience Management, TCS Business Applications Services. “We are pleased to partner with Zoho to help their customers pursue new opportunities for innovation and growth.”
The executives concluded by noting that Zoho, in partnership with TCS, will enable global business organizations to realize new revenue opportunities, gain operational efficiencies, and drive business success from anywhere, be it remotely, in the office, or both. Stay tuned to TCS Webmail for the latest & Updated news on TCS Company.